Privacy Policy

1. Who we are

BitBuild (“BitBuild,” “we,” “us,” or “our”) is a custom software development and AI consulting company based in Utah, USA. This Privacy Policy explains how we handle information you provide when you visit bitbuild.com, submit a form on the site, request a phone call, or text with our team.

2. Information we collect

We only collect information you choose to provide:

• Contact details — your name, email address, mobile phone number, company name, and any project details you share through our contact forms.
• SMS conversation content — messages you send to or receive from us through our text messaging program.
• Basic site analytics — non-identifying data such as pages viewed and referring URL, used only to improve the site.

3. How we use it

We use the information you provide solely to:

• Respond to your inquiry and discuss your project.
• Send the SMS messages you have requested (confirmations, scheduling, follow-ups, and replies from our team).
• Schedule meetings, send proposals, and deliver work.
• Maintain records required for billing, contracts, and tax purposes.

4. SMS messaging & mobile information

When you submit your mobile number through the “Text us” form on bitbuild.com, you are opting in to receive SMS messages from BitBuild related to your inquiry. Message frequency is conversational — typically a handful of messages per inquiry. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information, including mobile opt-in data, are excluded from any third-party sharing. Mobile information shared with our SMS service provider (Twilio) is used only to deliver messages you have requested and is never resold.

You can opt out at any time by replying STOP to any message. For help, reply HELP or email info@bitbuild.com.

5. Service providers

We use a small set of trusted vendors to operate the site and communicate with you, including Twilio (SMS delivery), HubSpot (contact relationship management), Apollo (sales contact management), and our hosting provider Netlify / DigitalOcean. These providers process your information only on our behalf and under contractual confidentiality obligations.

6. What we do not do

• We do not sell your personal information.
• We do not share your mobile number or SMS content with third parties for marketing.
• We do not send unsolicited marketing texts or emails.

7. Data retention

We retain contact records and conversation history for as long as needed to serve you and to comply with legal obligations. You may request deletion of your information at any time by emailing info@bitbuild.com.

8. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain processing. Contact us at the address below to exercise these rights.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top of this page reflects the most recent revision.

10. Contact us

Questions about this Privacy Policy? Contact us at info@bitbuild.com or (888) 525-4060.